Delivery


Delivery options are available at checkout including a free UK delivery option for all orders over £20 which is 2-4 working days (excludes bank holidays and weekends)

Express delivery is 1-2 working days

Refund & Return Policy

Returns

  • Our policy lasts for 30 days.

  • To be eligible for a return, your item must be unused and in the same condition that you received it, It must also be in the original packaging.

  • Additional non-returnable items: Gift cards

  • Unless it has been otherwise agreed the return must be sent at the expense of the buyer.

Please post your return to the following address and include your order number.

MintKeeper Returns
Unit 1125
7-9 Venture House Lund St
Preston
PR1 1YH
United Kingdom

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first please check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted (5-7 working days).

  • Next, please contact your bank as there is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mintkeeper.com and send your item to the return address below.

MintKeeper - Unit 1125
7-9 Venture House Lund St
Preston
PR1 1YH
United Kingdom


Shipping

To return your product, you should mail your product to the following address

MintKeeper - Unit 1125
7-9 Venture House Lund St
Preston
PR1 1YH
United Kingdom


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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