Delivery & Returns

Delivery

At checkout, you can choose from several delivery options:

  • Free UK delivery on orders over £20, with estimated delivery within 3–5 working days

  • Express delivery on orders over £20, with estimated delivery within 1–2 working days

Orders placed before 2pm Monday to Friday will normally be dispatched the same working day. Orders placed after 2pm, at weekends or on bank holidays will be dispatched on the next working day.

Delivery times are estimates and may be affected by seasonal demand, carrier delays or other circumstances outside our control.

Refund and Return Policy

Change-of-mind returns

We accept change-of-mind returns within 30 days of delivery.

To qualify for a return, your item must be unused, in its original condition and, where reasonably possible, in its original packaging.

All returns must be created through our Royal Mail Returns Portal.

A £3.49 return postage charge will be deducted from your refund.

Please do not arrange your own postage or send a return directly to us. Returns sent outside our Royal Mail Returns Portal may not be correctly identified or processed.

Please include your order number with your return and retain your Royal Mail postage receipt until your refund has been completed.

Gift cards cannot be returned or refunded.

Faulty, damaged or incorrect items

If you have received an item that is faulty, damaged or incorrect, please contact us at contact@mintkeeper.com before creating a return.

Please include your order number, details of the problem and photographs where appropriate.

Do not create a paid return through our Royal Mail Returns Portal until you have contacted us. If an item is faulty, damaged or incorrect, we will arrange its return at no cost to you and offer an appropriate replacement or refund.

Your statutory rights are not affected.

Refunds

Once your return has been received and inspected, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–7 working days after your refund has been processed for it to appear in your account.

Where legally applicable, we will also refund the cost of our standard delivery service. If you selected a more expensive express or upgraded delivery service, the additional delivery charge will not be refunded.

We may reduce your refund if an item has been used, damaged or handled beyond what would reasonably be necessary to inspect it.

Late or missing refunds

If your refund has not appeared after 7 working days:

  1. Check your bank or payment account again.

  2. Contact your card provider or bank, as processing times can vary.

  3. If your bank or card provider cannot locate the refund, contact us at contact@mintkeeper.com.

Exchanges

We do not offer exchanges for change-of-mind returns.

Please return the unwanted item through our Royal Mail Returns Portal and place a new order for the item you require.

Faulty, damaged or incorrect items may be replaced where appropriate.